art'otel Cologne powered by Radisson Hotels | Hotel in Cologne
Hotel
8.6
(1006 Reviews) |
1 Bathroom
Available rates:
Hotel in Altstadt-Sued, Cologne
Riverfront hotel with a fitness center and a sauna Along with a fitness center, this smoke-free hotel has a bar/lounge and a sauna. WiFi in public areas is free. Other amenities include a rooftop terrace, a business center, and conference space. Art'otel Cologne powered by Radisson Hotels offers 218 accommodations with minibars and laptop-compatible safes. Plasma televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna and a fitness center.
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Amenities
Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3 pm; check-in end time: midnight express check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 30.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately eur 23 per person covered self parking fee: eur 25 per day pet fee: eur 15 per pet, per night service animals are exempt from fees rollaway bed fee: eur 30.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets allowed for an extra charge of eur 15 per pet, per night service animals are welcome, and are exempt from fees up to 22 lbs per pet welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of safety protocol (radisson)
Reviews
James
Nov 23, 2025 09:15:49 AM
Review Score:
4
Summary: Upon arrival we didn't receive a friendly welcome from the lady behind the desk however the location and the cleanliness was impressive. The biggest issue that I reported yet was not dealt with was the horrendous noise coming from the drainage keeping us awake on both nights. The other issues were the lumpy pillows and the fact that room service insist on walking in the rooms when we hadn't even checked out, why don't they check if the room has checked out before doing so.. The hotel looks well but if you can't sleep at night due to the noise then what's the point in sleeping there, very frustrating that's this was reported to the hotel and Hotels.com yet nothing done.
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Reviews
James
Nov 23, 2025 09:15:49 AM
Review Score:
4
Summary: Upon arrival we didn't receive a friendly welcome from the lady behind the desk however the location and the cleanliness was impressive. The biggest issue that I reported yet was not dealt with was the horrendous noise coming from the drainage keeping us awake on both nights. The other issues were the lumpy pillows and the fact that room service insist on walking in the rooms when we hadn't even checked out, why don't they check if the room has checked out before doing so.. The hotel looks well but if you can't sleep at night due to the noise then what's the point in sleeping there, very frustrating that's this was reported to the hotel and Hotels.com yet nothing done.
Ryan
Nov 5, 2025 06:10:05 AM
Review Score:
10
Summary: A
Jonathon
Sep 13, 2025 04:06:23 AM
Review Score:
8
Summary: I recently stayed at this hotel in Cologne and I'd recommend it. It was walkable from Cologne Central Station.
The room was lovely with a large shower. YouTube was available on the TV. I loved the art in the room, especially the mural on the shower.
Overall, great stay in Cologne. I'd stay here again.
Maz
Aug 17, 2025 10:27:05 PM
Review Score:
10
Summary: Hotel in a great location and good design features and facilities in the hotel. Rooms were a great size and a nice breakfast.
Crystal
Aug 7, 2025 04:27:09 AM
Review Score:
10
Summary: Parking not so easy their lot was full we had to park off site
Henrik
Aug 3, 2025 01:50:48 PM
Review Score:
6
Summary: To start with the reception: the staff seemed disorganized and untrained. During check-in, they couldn’t find my reservation and responded in a way that felt accusatory — as if I was trying to commit fraud. That kind of treatment is completely unacceptable and far from the standard I’ve come to expect here.
On a positive note, the hotel itself remains clean and well-maintained, with a pleasant atmosphere. However, one downside is the designated smoking area — including staff members — which is located right at the main entrance. It leaves a poor first impression as you arrive.
Parking is excellent, with options both in the underground garage and in a small lot outside. That said, the rate of €25 per night is quite steep. As an alternative, I’ve often parked under the Severinsbrücke without any problems.
Unfortunately, I also had a troubling experience during my stay. Despite having a “Do Not Disturb” sign on the door, housekeeping attempted to enter my room at 6:30 AM, and again at 8:00. While I was downstairs enjoying what was — to be fair — a very good breakfast, I realized I had left my wallet on the nightstand. I had just withdrawn €200 the night before, and when I returned, I noticed €50 was missing. Yes, I understand the importance of not leaving valuables out, but this is still unacceptable. When I reported it to the front desk, the response was a simple apology — no further investigation or offer to follow up.
Sadly, these recent experiences have made me reconside
simo
Jul 29, 2025 05:25:46 AM
Review Score:
10
Summary: Forgot a jacket
Have been trying to contact the staff with no luck
Got response 3 days later with confirmation that the jacket has been located but nothing happened after
Nothing so far after thousands of recorded phone cals
Lene
Jul 23, 2025 08:05:22 PM
Review Score:
8
Summary: Nice hotel, good location
Henrik
Jul 20, 2025 02:35:39 PM
Review Score:
8
Summary: It use to be my main hotel in Cologne, but it’s beginning to show wear and tear. Staff is so and so, and while having all the smokers outside the front door u are met smoke and people sitting all over.
??
Jul 19, 2025 07:30:00 PM
Review Score:
8
Summary: We enjoyed stays in this hotel very much. Very close to the chocolate museum
and