Hotel Viktoria | Hotel in Cologne

| 8.4 (226 Reviews) |  1 Bathroom
Neustadt-Nord Hotel | Hotel Viktoria

Hotel in Neustadt-Nord, Cologne

Riverfront hotel in Cologne with a 24-hour front desk
This hotel features dry cleaning, laundry facilities, and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-out, free newspapers, and a front-desk safe.
Hotel Viktoria offers 50 accommodations with minibars and safes. Select Comfort beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Parking
TV
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Fee for buffet breakfast: approximately eur 16.50 per person early check-in is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, window guards, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Jun 13, 2025 08:47:10 AM
Review Score:   4
Summary: Appreciated healthy options at breakfast buffet, cleanliness, quiet, good shower pressure, kettle & mini-frig. They advertise that they have air conditioning which was a reason I booked it. It's actually only in 3 rooms. My 1st room was extremely hot & the staff person told me it didn't have AC. So I was moved to a lower floor which he said would be cooler. It didn't have AC so I got very little sleep. The next morning they told me the 1st room actually had AC. So I packed up everything & moved back up there after I made sure the AC was working. The manager took no responsibility nor offered an apology for false advertising, the lost nite's sleep or having to change rooms again. The mattresses were beyond firm so very uncomfortable. The pillows were way too soft, like sleeping on a jacket. It's located well away from the historic center so not convenient. Only 1 out of 3 windows had a screen. One window was hanging off its hinge. They load the mini frig with products to sell which is a nuisance to have to move them to use the frig. You have to climb stairs & carry your own bags to the 2nd floor to get the lift. Their biggest issue is safety in the event of a fire because the keys & door locks are historic so do not work quickly or easily.
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