Is this Silvana Mountain Hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Silvana Mountain Hotel?

Check-in time for Silvana Mountain Hotel starts counting from 12:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Silvana Mountain Hotel have a swimming pool?

Yes, this Silvana Mountain Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Silvana Mountain Hotel?

Best-rates for the Silvana Mountain Hotel starts from $258 per night with includes Balcony/Terrace, Guest Services, Child Friendly, Ocean View, Spa, Fireplace/Heating, Entertainment, Hot Tub, Pet Friendly, Pool, TV, View, Oceanfront, Security/Safety, Sports/Activities, Restaurant, Private Pool, Accessibility, Transportation/Shuttle, Skiing, Wellness Facilities, Bar, Breakfast, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Silvana Mountain Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Silvana Mountain Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Silvana Mountain Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Silvana Mountain Hotel?

Based on the information reported by the owner or manager, the Silvana Mountain Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Silvana Mountain Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Silvana Mountain Hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Silvana Mountain Hotel | Hotel in Zermatt

| 9.6 (128 Reviews) | Pet Friendly 11 Bathrooms 29 Guests

Hotel in Zermatt

Located in Zermatt and with Schwarzsee reachable within 1.4 miles, Silvana Mountain Hotel provides concierge services, allergy-free rooms, a shared lounge, free WiFi throughout the property and a terrace. Providing a restaurant, the property also features a garden, as well as an indoor pool and a sauna. The property has room service, a tour desk and currency exchange for guests. All guest rooms at the hotel are equipped with a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with free toiletries and a hairdryer. The rooms feature a desk. At Silvana Mountain Hotel guests will find a spa and wellness center and a hammam. You can play table tennis at this 3-star hotel, and the area is popular for hiking and skiing. Zermatt-Matterhorn is 2.2 miles from the accommodation, while Gorner Ridge is 4.5 miles away.

Silvana Mountain Hotel is located in Zermatt.

This 23 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Entertainment, Hot Tub, Ocean View, and several others. This is a 3 star rated property and has over 128 reviews with the average score of 9.6 . Coming to Zermatt and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 23 Bedrooms Hotel if you want to learn more about this place in Zermatt. These details are authentic, as they are provided by our partner, booking.com.

This Silvana Mountain Hotel in Zermatt is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Silvana Mountain Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Pet Friendly

Pool

View

Private Pool

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Sports/Activities

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Wine/Champagne

Coffee house on site

Special diet meals (on request)

Breakfast in the room

Snack bar

Kid-friendly buffet

Restaurant

Activities

Sauna

Foot massage

Walking tours

Steam room

Massage

Hand massage

Indoor pool

Playground

Bike tours

Turkish/Steam Bath

Indoor pool (year-round)

Skiing

Hiking

Spa/Wellness packages

Spa facilities

Spa lounge/Relaxation area

Full-body massage

Hot tub/Jacuzzi

Cycling

Ping-pong

Head massage

Locker rooms

Neck massage

Back massage

Entertainment

Board games/Puzzles

Outdoor play equipment for kids

General

Soundproof rooms

Safe

Wifi in all areas

Smoke-free property

Heating

Family rooms

Elevator

Non-smoking rooms

Hypoallergenic room available

Guest Services

Packed lunches

Express check-in/out

Laundry

Pet bowls

Baggage storage

Shuttle service (additional charge)

Room service

Ironing service

Currency exchange

Fax/Photocopying

Concierge

Private check-in/out

Tour desk

Lockers

Shared lounge/TV area

Shuttle service

Invoice provided

Internet

Internet

Wifi

Free Wifi

Outdoors

Terrace

Sun deck

Picnic area

Garden

Outdoor furniture

Security/Safety

Fire extinguishers

Smoke alarms

Key access

Key card access

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Face masks for guests available

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Cashless payment available

Physical distancing rules followed

Contactless check-in/out

Skiing

Ski storage

Ski school

Ski-in, ski-out access

Spa

Heated pool

Swimming pool

Beach chairs/Loungers

Beach umbrellas

Transportation/Shuttle

Public transit tickets

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are allowed upon request and charges may apply.

Please note that the last cable leaves at 17:00. the timetable may vary according to the season. please contact the hotel before hand, please note that zermatt is a car-free village. you can park your car in täsch (indoor parking) and continue to zermatt by train or taxi.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:

9.13

Location:

8.95

Staff:

9.76

Facilities:

9.69

Comfort:

9.77

Cleanliness:

9.83

Fezer

Feb 11, 2025 08:00:00 AM

Review Score: 10

Australia

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: I recently had the pleasure of staying at Silvana Mountain Hotel, and I can confidently say it was an unforgettable experience. From the moment I arrived, I was impressed by the professionalism, elegance, and attention to detail that defines this stunning hotel. Every member of the staff treated us like family, going above and beyond to accommodate any request with warmth and genuine care. The hotel's organization and service were flawless, making my stay as effortless as it was luxurious. The location is absolutely perfect for skiing, offering breathtaking views and direct access to the slopes—truly the best spot on the mountain. The hotel itself feels like something out of a fairy tale, with its charming, yet sophisticated ambiance. One of my favorite moments was sitting by the cozy wood fire during dinner, the crackling flames adding to the intimate and inviting atmosphere. The spa facilities are state-of-the-art, providing a relaxing retreat after a day on the slopes. A relaxing message is a must after a day adventuring in the Alps. And the food—words can’t do it justice! Every meal was a delight, crafted to perfection with exquisite flavors that made each dining experience a true pleasure. I can’t recommend Silvana Mountain Hotel highly enough. It’s the epitome of luxury, comfort, and warmth, and I look forward to returning for many more unforgettable stays.

Negative: I loved everything

Summary: This is a magical fairy tale stay

See All Reviews

Room Arrangement

Room Info	Facilities
Double Room Room Type: Double Room Size: 19 m² 1 Queen bed(s) Bed	Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Bathtub, Shower cap, Bathrobe, Toilet paper General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator
Double Room with Balcony West Room Type: Double Room Size: 19 m² 1 Queen bed(s) Bed	General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator
Single Room with Balcony Room Type: Single Room Size: 14 m² 1 Twin bed(s) Bed	General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator
Double Room with Balcony East Room Type: Double Room Size: 22 m² 1 Queen bed(s) Bed	General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator
Triple Room with Balcony Room Type: Triple Room Size: 23 m² 1 Sofa bed Bed 1 Queen bed(s) Bed	General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator
Junior Suite Room Type: Suite Room Size: 35 m² 1 Sofa bed Bed 1 Queen bed(s) Bed	General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator
Junior Suite with Balcony Room Type: Suite Room Size: 35 m² 1 Sofa bed Bed 1 Queen bed(s) Bed	General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator
Single Room - Annex Room Type: Single Room Size: 14 m² 1 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Kitchen Coffee machine Accessibility Entire unit located on ground floor Pool and Spa Pool towels Room Amenities Socket near the bed, Adapter, Non-feather pillow
Double Room - Annex Room Type: Double Room Size: 19 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Kitchen Coffee machine Accessibility Entire unit located on ground floor Pool and Spa Pool towels Room Amenities Socket near the bed, Adapter, Non-feather pillow
Junior Suite - Annex Room Type: Suite Room Size: 35 m² 1 Sofa bed Bed 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Kitchen Coffee machine Accessibility Entire unit located on ground floor Pool and Spa Pool towels Room Amenities Socket near the bed, Adapter, Non-feather pillow
Family Room with Balcony Room Type: Family Room Size: 27 m² 2 Twin bed(s) Bed 1 Queen bed(s) Bed	General Hardwood or parquet floors, Safe, Soundproof, Tile/Marble floor, Hypoallergenic, Smoke Alarm, Heating, Key card access, Trash cans Media & Technology Cable channels, Radio, Satellite channels, Telephone, Flat-screen TV, TV Bathroom Hairdryer, Bathtub or shower, Towels, Toilet, Free toiletries, Private bathroom, Shampoo, Body soap, Shower cap, Bathrobe, Toilet paper Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony Living Area Sofa, Desk, Sitting area View Mountain view, View Bedroom Wardrobe or closet, Linens, Alarm clock Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Socket near the bed, Adapter, Non-feather pillow Accessibility Accessible by elevator

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Silvana Mountain Hotel | Hotel in Zermatt

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