Mercure Melbourne Southbank | Hotel in Southbank

| 8.4 (1006 Reviews) |  1 Bathroom
Southbank Hotel | Mercure Melbourne Southbank

Hotel in Southbank

Hotel with a 24-hour front desk, near Crown Casino
This smoke-free hotel features conference space, concierge services, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk and a banquet hall are onsite.
Housekeeping is available once per stay.
Mercure Melbourne Southbank offers 275 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 40-inch Smart televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes with microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Amenities

Air Conditioner
Parking
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. kids stay free! children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are available for aud 50 per stay.
Payment Policy
Fee for buffet breakfast: approximately aud 32 for adults and aud 11 for children nearby parking fee: aud 30 per night (262 ft away) rollaway bed fee: aud 50 per stay credit card charges are subject to a surcharge of 1.4 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property provides limited wifi access up to 1 mbps for up to 4 devices per room. additional access is available for a fee. this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products

Reviews

Victoria
Nov 8, 2025 12:31:08 PM
Review Score:   6
Summary: - The room still had the previous guests takeaway in the fridge. - Staff were not very friendly. - We were also charged again for the stay which we had already paid for 6 months prior. Had to follow up the refund which is still not processed.
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